Our
Service...
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Ordering
& Queries
Customer
Services helpline - for Orders,
Delivery Information or General Enquiries
Contact our friendly
customer services team - dedicated to serving the needs of our
customers - on
01429 852859.
Open at the following
times:
| Mon -
Thu |
8:30 -
16:30 |
| Fri |
8:30 -
16:00 |
| Sat &
Sun |
answerphone |
Technical Queries - for spare parts,
technical queries and instructions
Please call our technical team on
01429 852859.
or you can use the free web-phone
service SKYPE - our contact name
is watsonsskype
Open at the following
times:
| Mon - Thu |
8:30 -
16:30 |
| Fri |
8.30
- 15.30 |
Outside of these hours please leave
a message on the answerphone including your name & contact
telephone number. Alternatively please email queries / orders
to watsonsontheweb@btconnect.com
Delivery
Service
- Please specify an address at
which you will be available to take
delivery between 8am and 6pm / Mon -
Fri
- We CANNOT guarantee specific
times for deliveries
- We DO NOT deliver on
Saturdays
- Our couriers will leave a
calling card if you are not in when delivery is attempted, they
will then attempt to deliver again on the next working
day
- You can contact the couriers to
arrange a re-delivery direct with themselves if you wish or call us
- If the box containing your
purchase looks damaged when you receive it then please mark as such
when you sign for it - or write "unchecked" as this will help us
deal with queries if your items themselves are damaged.
Deliveries
ONE OFF DELIVERY CHARGES - we only charge one lot of postage and
packing no matter how much you order!
Any items which are HEAVY
(over 30kg) will have this detailed in RED on the item description page in the
bullet points.
If you missed this on the item page you will see the delivery
charge for your order BEFORE you click to confirm and place the
order.
UK Mainland (excluding Highlands, Islands & Northern
Ireland)
|
COSTS
|
Express**
|
Standard
|
Heavy
|
| DELIVERY |
next working
day
|
3-4
working days
|
within
14 days
|
|
under
30kg
|
£6.95
|
£4.95
|
-
|
|
30kg
or over
|
-
|
-
|
£19.95
|
Highlands, Islands & Northern
Ireland
Please note costs will be confirmed via our telephone
sales team on 01429 852859, but as a guide these charges will apply
to the following areas-
Northern Island, Channel Islands, Isle of Mann, Isle of Scilly,
Highlands and Islands of Scotland (including - Orkney, Paisley,
Perth, Wick and Thorso, Inverness, Isle of Arran, Isle of Canna,
Isle of Coll, Isle of Colonsay, Isle of Cumbrae, Isle of Eigg, Isle
of Jura, Isle of Rhum and Isle of Skye.)
|
COSTS
|
Express**
|
Standard
|
Heavy
|
| DELIVERY |
next working
day
|
3-4
working days
|
within 14
days
|
|
under
30kg
|
Not
available
|
£14.95
|
-
|
|
30kg
or over
|
Not
available
|
-
|
£39.90
|
Express
Deliveries
Express delivery orders should be delivered as per the
table below.
|
DAY
|
Pre
12:30
|
Post 12:30
|
|
Mon
|
Tue
|
Wed
|
|
Tue
|
Wed
|
Thu
|
|
Wed
|
Thu
|
Fri
|
|
Thu
|
Fri
|
Mon
|
|
Fri
|
Mon
|
Tue
|
|
Sat
|
Tue
|
Tue
|
|
Sun
|
Tue
|
Tue
|
**Express delivery next working
day for orders placed by 12:30pm Mon-Thu - £6.95
**Express Delivery orders
placed at the weekend or Bank Holidays will be despatched on the
next working day
(please note that orders placed on Friday pre 12:30pm for next day
delivery will be delivered on Monday)
Bank /
Public Holiday Opening Times
These are the dates in 2008 when we will be closed -
any orders placed on these dates will be despatched on the
next available weekday.
-
Tuesday January 1st
- Friday March 21st
- Monday March 24th
- Monday May 5th
- Monday May 26th
- Monday August 25th
- Thursday December 25th
- Thursday December 26th
Returning Items
Please note that we can supply spare
parts for all of our products and also give technical advice should
you be experiencing any difficulties in assembling the product.
Please ensure that you have your assembly instructions to hand to
identify the correct part number.
Technical help number: 01429
852859 or email watsonsontheweb@btconnect.com
In the unlikely event that you are
unhappy with your product please follow the procedure
below:
Non Faulty Items
In the unlikely event that any item
does not meet your expectations you can return it to the postage
address below. This must be returned unused within 7 days of
receipt of your order. We advise that you obtain proof of postage
from the courier used. Please note: Watsons -on-the- Web can only
cover the cost of returns of faulty or damaged items. Please see
our returns procedure detailed in our services.
Faulty Items
If you require replacement of a
damaged item please contact our customer services on 0870 143
0039. If you require some spare or missing parts or want to return
the product please contact 01429 852859 quoting you’re your
personal customer number which can be found in the top left hand
corner of your invoice. Please ensure that you have your assembly
instructions to hand to identify the correct part number. Requests
for spare parts can also be e-mailed to watsonsontheweb@btconnect.com
-
Please note - regrettably self
assembly furniture cannot be returned once assembled or part
assembled, unless the item is
faulty.
-
Re-pack the goods in the original
packaging ensuring that you attach a completed returns label
(located at the base of your Despatch Note / Invoice) The following
information should be completed to avoid any delays - Date Returns,
Reason for Return (i.e. Wrong colour, Wrong item, Faulty
etc)
-
Product should then be returned at
your own cost (this enables us to offer such low prices) ensuring
that you have proof of postage from whichever method you use to
return the goods. Faulty products will however have this postage
reimbursed.
Address for products to be
returned to-
Watsons -on-the- Web
c/o Stadium North
Tofts Farm Industrial
Estate
Brenda Road
Hartlepool
TS25 2DH
You can contact us
by:
|
PHONE:
|
ordering:
01429 852859
|
| |
spare parts:
01429 852859 |
| |
queries:
01429
852859 |
| |
technical: 01429 852859 |
| |
|
| FAX: |
01429 862696
|
| |
|
| EMAIL: |
watsonsontheweb@btconnect.com |
|
|
|
| POST: |
Watsons -on-the- Web |
| |
c/o Stadium North |
| |
Tofts Farm Industrial Estate |
| |
Brenda Road |
| |
Hartlepool |
| |
TS25 2DH
|
Ordering &
Queries