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Our Service...

  Ordering & Queries

  Returns & Spare Parts

  Delivery Service

  Contact Information



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Ordering & Queries

Customer Services helpline - for Orders, Delivery Information or General Enquiries

Contact our friendly customer services team - dedicated to serving the needs of our customers - on 01429 852859.

Open at the following times:

  Mon - Thu    8:30 - 16:30
  Fri    8:30 - 16:00
  Sat & Sun    answerphone

Technical Queries - for spare parts, technical queries and instructions

Please call our technical team on 01429 852859.

or you can use the free web-phone service SKYPE - our contact name is watsonsskype

Open at the following times:

  Mon - Thu    8:30 - 16:30
  Fri    8.30 - 15.30


Outside of these hours please leave a message on the answerphone including your name & contact telephone number. Alternatively please email queries / orders to watsonsontheweb@btconnect.com


Delivery Service

  • Please specify an address at which you will be available to take delivery between 8am and 6pm / Mon - Fri
  • We CANNOT guarantee specific times for deliveries
  • We DO NOT deliver on Saturdays
  • Our couriers will leave a calling card if you are not in when delivery is attempted, they will then attempt to deliver again on the next working day
  • You can contact the couriers to arrange a re-delivery direct with themselves if you wish or call us
  • If the box containing your purchase looks damaged when you receive it then please mark as such when you sign for it - or write "unchecked" as this will help us deal with queries if your items themselves are damaged.

Deliveries



ONE OFF DELIVERY CHARGES - we only charge one lot of postage and packing no matter how much you order!

Any items which are HEAVY (over 30kg) will have this detailed in RED on the item description page in the bullet points.
If you missed this on the item page you will see the delivery charge for your order BEFORE you click to confirm and place the order.

UK Mainland (excluding Highlands, Islands & Northern Ireland)

 COSTS

Express**

Standard

Heavy

 DELIVERY

next working day

3-4 working days

 within 14 days

 under 30kg

 £6.95

 £4.95

 -

 30kg or over

 -

 -

 £19.95

Highlands, Islands & Northern Ireland

Please note costs will be confirmed via our telephone sales team on 01429 852859, but as a guide these charges will apply to the following areas-
Northern Island, Channel Islands, Isle of Mann, Isle of Scilly, Highlands and Islands of Scotland (including - Orkney, Paisley, Perth, Wick and Thorso, Inverness, Isle of Arran, Isle of Canna, Isle of Coll, Isle of Colonsay, Isle of Cumbrae, Isle of Eigg, Isle of Jura, Isle of Rhum and Isle of Skye.)

COSTS

Express** 

Standard

Heavy

 DELIVERY

next working day

3-4 working days

within 14 days

 under 30kg

Not available

 £14.95

-

 30kg or over

 Not available

 -

£39.90

Express Deliveries

Express delivery orders should be delivered as per the table below.

DAY 

 Pre 12:30

 Post 12:30

Mon

Tue

Wed

Tue

Wed

Thu

Wed

Thu

Fri

Thu

Fri

Mon

Fri

Mon

Tue

Sat

Tue

Tue

Sun

Tue

Tue

**Express delivery next working day for orders placed by 12:30pm Mon-Thu - £6.95
**Express Delivery orders placed at the weekend or Bank Holidays will be despatched on the next working day
(please note that orders placed on Friday pre 12:30pm for next day delivery will be delivered on Monday)

Bank / Public Holiday Opening Times

These are the dates in 2008 when we will be closed - any orders placed on these dates will be despatched on the next available weekday.

- Tuesday January 1st
- Friday March 21st
- Monday March 24th
- Monday May 5th
- Monday May 26th
- Monday August 25th
- Thursday December 25th
- Thursday December 26th


Returning Items

Please note that we can supply spare parts for all of our products and also give technical advice should you be experiencing any difficulties in assembling the product. Please ensure that you have your assembly instructions to hand to identify the correct part number.

Technical help number: 01429 852859 or email watsonsontheweb@btconnect.com 

In the unlikely event that you are unhappy with your product please follow the procedure below:

Non Faulty Items

In the unlikely event that any item does not meet your expectations you can return it to the postage address below. This must be returned unused within 7 days of receipt of your order. We advise that you obtain proof of postage from the courier used. Please note: Watsons -on-the- Web can only cover the cost of returns of faulty or damaged items. Please see our returns procedure detailed in our services.

Faulty Items

If you require replacement of a damaged item please contact our customer services on  0870 143 0039. If you require some spare or missing parts or want to return the product please contact 01429 852859 quoting you’re your personal customer number which can be found in the top left hand corner of your invoice. Please ensure that you have your assembly instructions to hand to identify the correct part number. Requests for spare parts can also be e-mailed to watsonsontheweb@btconnect.com

  • Please note - regrettably self assembly furniture cannot be returned once assembled or part assembled, unless the item is faulty. 
  • Re-pack the goods in the original packaging ensuring that you attach a completed returns label (located at the base of your Despatch Note / Invoice) The following information should be completed to avoid any delays - Date Returns, Reason for Return (i.e. Wrong colour, Wrong item, Faulty etc)
  • Product should then be returned at your own cost (this enables us to offer such low prices) ensuring that you have proof of postage from whichever method you use to return the goods. Faulty products will however have this postage reimbursed.

Address for products to be returned to- 

Watsons -on-the- Web
c/o Stadium North
Tofts Farm Industrial Estate
Brenda Road
Hartlepool
TS25 2DH


Contact Information

You can contact us by:

PHONE:

ordering: 01429 852859

  spare parts: 01429 852859
  queries: 01429 852859
  technical: 01429 852859
   
FAX:

01429 862696

   
EMAIL: watsonsontheweb@btconnect.com

      

 
POST: Watsons -on-the- Web
   c/o Stadium North
  Tofts Farm Industrial Estate
  Brenda Road
  Hartlepool
 

TS25 2DH


            
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